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Image: Supplied Bright Pattern , a leading provider of AI-powered omnichannel contact center solutions, announced the general availability of its next generation advanced Workforce Management (WFM) software, featuring a 100% native integration across the Bright Pattern Omnichannel Contact Center platform and the Bright Pattern AI Suite. This unified solution eliminates the complexity and cost of standalone WFM systems while delivering enterprise-grade workforce optimization c

Image: Supplied Bright Pattern announced the availability of the next generation of AI Interaction Analytics, a groundbreaking capability that fundamentally redefines the strategic value of the contact center. As part of the Bright Pattern AI Suite, this powerful solution analyzes 100% of customer interactions across all channels, transforming thousands of daily conversations into actionable C-level intelligence that drives business strategy, product innovation, and competit